Customer Service

DELIVERY
What delivery options do you have?

UK Royal Mail 1st Class (3-4 Days) FREE
Worldwide (5-7 Days) £9.95

How long will my order take to arrive?

Delivery times vary depending on your location and the delivery option you choose.
What if my order has not arrived?

If you haven't received your order within a reasonable time frame, then please contact us and we'll do our best to help.

RETURNS & REPLACEMENTS
We are cool with returns.

If you don’t like something or aren’t happy then please send it back to us. These things happen and we will try and do all we can to sort any issue for you. It’s what we do.

We are happy to exchange or refund your purchase within 28 days of delivery.

If you are returning the goods because they are damaged or faulty, we will reimburse you the cost of returning them. For any other reason you will need to pay to return the goods. We recommend you use a trackable post service in case it goes missing.

Before sending any goods back, please contact us to see if it’s a problem we can help you fix as there could be a simple solution. If you live locally to us, pop in and we’ll be glad to help.
RETURNING BY POST
Please send the goods with a copy of your invoice to:

Hose Solutions Ltd.
Lower Trelake Business Park
Tedburn Road
Whitestone
EXETER
EX4 2HF
UNITED KINGDOM

It would also be helpful if you could include a note explaining the reason for the return.
CONTACT
Email: sales@hosesolutions.co.uk

Telephone: +44 (0)1392 811 601
Fax: +44 (0)1392 811 681
Address: Hose Solutions Ltd., Lower Trelake Business Park, Tedburn Road, Whitestone, EXETER, EX4 2HF, UNITED KINGDOM
STATUTORY RIGHTS
Our returns policies do not affect your statutory consumer rights.

For more information: please read the Consumer Contracts Regulations 2013


 

// Contact us

Have a question? Call us on 01392 811 601 or contact us.
We're open Monday - Friday (9am - 5pm).

Send us your enquiry
ADDRESS:

Hose Solutions Ltd.

Lower Trelake Business Park

Tedburn Road

Whitestone

EXETER

EX4 2HF

UNITED KINGDOM


Tel: +44 (0)1392 811 601 Fax: +44 (0)1392 811 681 E-Mail: sales@hosesolutions.co.uk